Our services
Strategy systems and culture
We love good strategy. A strategy with a clear vision, underpinned by strong values and engagement, which drills down into tangible actions, and tells the story of progress. It is a thing of beauty.
But a strategy alone won’t get the job done. Systems and culture need to be aligned to support the strategy. We know this alignment is key to delivering real, lasting change efficiently.
Bring us in to work with your business, government department or agency, community organisation or not-for-profit to develop and align your strategy, systems, and culture.
Events, engagement and facilitation
We love asking questions, sharing information, and listening deeply to what people want to tell us. We love synthesising shared insights into stories with resonance, that help good things happen.
Our staff have a wealth of experience working with all kinds of interesting people, including farmers, executives, First Nations people, LGBTIQA+ communities, newly arrived migrants, young people, grandparents and everyone in between.
We love creating spaces for you to talk, listen and co-design with your staff, customers, community, and other stakeholders.
Read about some of our events, engagement and facilitation projects.
Program design and implementation
We can help you design a change-for-good program or service – from inception to evaluation – that’s just right for your businesses, staff, or community. We do our best work through co-design, where your target audiences get a say in the service or program design.
We are all about action on the ground. We never want to be the kind of consultants who write a report and walk away. We love translating a good idea into action.
If you need support implementing our advice (or even someone else’s) we can help you take it from words on a page into action. You might need someone to deliver specific elements, or just someone to pick up the phone for advice or a fresh perspective.
Strategy systems and culture: selected projects
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Climate Action Plan Stage 1 - South Gippsland Shire Council
To set the foundations for the development of Council's first Climate Action Plan, Let Me Be Frank delivered a current state analysis of locally relevant climate risks and opportunities, plus workshops to help all departments explore their role in the local climate change response.
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Climate Resilient Casey - City of Casey
Let Me Be Frank worked with Once Upon Tomorrow to build on Casey's Climate Change Risk Assessment to write the Climate Resilient Casey Plan. After reviewing the previous work undertaken, we facilitated two in-person workshops to capture insights and opportunities from across the organisation. Ultimately, the municipal-wide Plan brings City of Casey together, united in a shared vision and action.
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Climate Emergency Plan - City of Yarra
Let Me Be Frank worked with Council to develop and communicate the principle that 'every job is a climate job at City of Yarra'. Following, we developed a toolkit and delivered a series of workshops to help every team at Council understand the unique contribution they can make to Council's climate emergency response. We also hosted a Community Summit and brought together the broader community engagement results to draft Yarra's second Climate Emergency Plan for Council to refine and finalise.
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Strategy 2030 - Geelong Sustainability
Through a series of workshops, Let Me Be Frank supported Geelong Sustainability staff and board to further clarify their vision, purpose and priorities. In writing the resulting Strategy 2030, we focused on clearly communicating Geelong Sustainability's role in a way that resonates with members and potential future funders, helping the organisation continue to deliver amazing impact.
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Strategic Plan - Koorie Academy
Let Me Be Frank developed the Koorie Academy's 5-year Strategic Plan. The Academy is a busy, high-impact but small not-for-profit, so the Plan had to be succinct, provide clear focus, demonstrate the many co-benefits for potential future partners and funders.
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Sustainability Strategy – Mount Alexander Shire Council
In partnership with Rob Law Consulting, we led the development of the first Climate Change Strategy and Action Plan for the Shire.
It was important to hear from staff across Council, the community and other stakeholders to develop a locally relevant Strategy. As such, we delivered a range of internal and external workshops, along with a community survey.
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Sustainability Action Plan - Gray Puksand
Let Me Be Frank worked with leading Australian architecture and design practice Gray Puksand to develop their Sustainability Action Plan in response to their Climate Emergency Declaration. The Plan helps them describe to staff and clients how Gray Puksand is embedding sustainability and addressing climate change. Gray Puksand is now using the Plan to guide decision making, investment and development across the organisation to ensure their operations, their culture and their projects are having a more positive impact on people and planet.
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Game On Recycling Business Model – ANZRP
Let Me Be Frank was engaged by the Australia New Zealand Recycling Platform (ANZRP) to develop a sustainable business model for their Game On Recycling pilot program. Game On Recycling collects and recycles sporting equipment across Australia in partnership with retailers like Rebel Sport and manufacturers like Wilson. The business model was approved by the Board and is currently being rolled out.
Program design and implementation: selected projects
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Home Electrification and Efficiency Program - Moonee Valley City Council
Let Me Be Frank worked with Goodbye Gas to deliver a home energy efficiency and electrification program for Residents. The program included a series of information sessions and tailored assessment of appliances in the home. Each participating household received an electrification plan complete with detailed quotes for upgrades and installation.
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Evaluation of Community Resilience in Bellingen Shire - Bellingen Shire Council
Already feeling the dire impacts of climate change, Belligen Shire received federal and state funding to drive community led resilience.
In collaboration with Once Upon Tomorrow and Ludowyk Evaluation, we evaluated the impact and effectiveness of the funded initiatives and identifed future opportunities to continue to strengthen Bellingen’s resilience. We are using the research and findings from this project to develop a resilience framework that can guide local governments and communities wishing to increase their capacity to respond to and bounce back from shocks and stressors.
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Circular Economy Living Lab (CELL) – City of Casey
Let Me Be Frank partnered with the home renovation platform Evitat to deliver a pilot program to help homeowners assess, quantify and prioritise sustainable choices in their home improvements.
We coordinated the design and delivery of the Casey Eco Renovators Expo in Cranbourne. Evitat, along with 13 other service providers and suppliers, helped renovators select the best products through a series of panel talks, consultations, and product exhibitions.
We’re now working with Evitat on how to activate more communities to renovate clever.
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Repair Programs to improve circularity in Bayside, Stonnington, and Glen Eira
Let Me Be Frank has coordinated repair programs for Bayside, Stonnington, and Glen Eira councils, including event design and management, recruiting and on-boarding volunteers, crafting communication strategies, and collecting data for reporting and evaluation. A core part of the approach is to connect and upskill locals so future repair events can be lead by passionate community members, with support from councils as needed.
A big thank you to Mend It Australia for their ongoing collaboration and advocacy for the repair economy.
Events, engagement and facilitation: selected projects
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High Life - Let Me Be Frank and partners
High Life is all about sustainability and living well in apartments and units. It is for people who live in or own apartments and units, and the people that help manage them. Lunched in 2024, High Life includes a one-stop-shop sustainability in strata website, plus and annual Expo.
High Life is Let Me Be Frank's impact project, delivered in partnership with industry and local governments.
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Cool-ER Changes Community and Stakeholder workshops - Macedon Ranges Shire Council
The Cool-ER Changes project will result in a Council’s inaugural shire-wide Climate Emergency Response Plan.
In partnership with Once Upon Tomorrow, we are delivering a series of 6 community and stakeholder workshops to ensure everyone in the Shire has the opportunity to influence the Plan.
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First National Engagement in the Climate Emergency Paper - Darebin City Council
We provided advice on how Council could center First Nations voices, knowledge and experience in their updated Climate Emergency Strategy, and its implementation. The approach recommended builds on existing relationships, considers how First Nations knowledge and time can be truly valued, and recognises that the door should be open to Traditional Owners and Custodians along with other local First Nations people.
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Climate Emergency Community Summit - City of Yarra
In the half-day event, attendees deeply discussed and documented local needs and opportunities related to the climate emergency. The Wurundjeri Corporation delivered a Welcome to Country, while Gunditjmara woman, Marcia Galea, guided attendees to consider First Nations perspectives and generously responded to questions. Thanks to Marcia, everyone thought more deeply about how climate change is impacting First Nations people, and how First Nations knowledge can be part of the solution. Delivered in Let Me Be Frank, in partnership with Once Upon Tomorrow and Marcia Galea Consulting.
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Circularity of Sport
Our sporting future is at risk. Our favourite venues, fields, courts, ovals are experiencing climate stress. Our love of sport drives overconsumption through vast amounts of equipment, merchandise and uniforms. This event brought together a cross-section of the sporting industry to explore opportunities and innovations so sport can become part of the climate solution.
Presented in partnership with Green Planet Sport, with support from Game on Recycling and Sustainability Victoria.
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Urban Forest Engagement - Mitchell Shire Council and Blacktown City Council
Working in partnership with Urban Forest Consulting, we designed and co-delivered consultations with the client. Engagement activities included community workshops, pop-up events with a comment-tree, and online surveys.
For each project, detailed engagement reports were produced to ensure line of sight between what was heard and the final Strategy.
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Reducing waste in Madame Brussels Lane - CBRE
CBRE is working to reduce waste and improve the circularity of Spring Place (Melbourne), in line with its Environmental, Social and Governance (ESG) goals. Let Me Be Frank is engaging with local retailers to understand current practices and make practical recommendations to shift towards a circular model. The project presents opportunities to not only drive sustainability outcomes but to unite retailers around common goals, and deliver a competitive advantage.
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Carbon Literacy Training for Sports Clubs
Adapting the international Carbon Literacy training for an Australian context, Let Me Be Frank, along with Green Planet Sport and the Brisbane Sustainability Agency, have developed an accredited training course for Australian sports clubs and organisations. Let Me Be Frank and partners now hold an exclusive license for delivery of this course in Australia for the next two years.